Production Support


Our team with in-depth knowledge of Oracle® Argus Safety™ Suite and ArisGlobal® ARISg, provides 24/7 functional and technical support to our customers in daily case processing, E2B reporting and periodic report authoring.

Prod Support

Some of the key areas we support: 

  • Products, licenses and studies maintenance
  • Reporting Rules and Advance conditions configuration
  • E2B configuration and troubleshooting including Axway (Gateway) and R2 ↔️ R3 both.
  • Dictionary maintenance–MedDRA and WHO Drug upgrades
  • Troubleshooting Argus periodic reports–PSUR, DSUR, PBRER and PADER
  • Maintenance of custom reports (OBIEE, Cognos and Business Objects)
  • Argus, Argus J, Argus Mart, Argus Insight, Argus Analytics, DLP
  • Multi-tenant environment support (Add/Merge Tenant)
  • Database optimization, performance, disaster recovery, backup and restore