Our team with in-depth knowledge of Oracle® Argus Safety™ Suite and ArisGlobal® ARISg, provides 24/7 functional and technical support to our customers in daily case processing, E2B reporting and periodic report authoring.
Some of the key areas we support:
- Products, licenses and studies maintenance
- Reporting Rules and Advance conditions configuration
- E2B configuration and troubleshooting including Axway (Gateway) and R2 ↔️ R3 both.
- Dictionary maintenance–MedDRA and WHO Drug upgrades
- Troubleshooting Argus periodic reports–PSUR, DSUR, PBRER and PADER
- Maintenance of custom reports (OBIEE, Cognos and Business Objects)
- Argus, Argus J, Argus Mart, Argus Insight, Argus Analytics, DLP
- Multi-tenant environment support (Add/Merge Tenant)
- Database optimization, performance, disaster recovery, backup and restore